1. Order Acceptance
Once you place an order, you will receive an order confirmation. However, acceptance of the order is only confirmed when we dispatch the product.
- We reserve the right to cancel or refuse any order at our discretion, particularly in cases of suspicious activity or failure to comply with our policies.
2. Shipping and Delivery
We deliver to addresses worldwide.
- Shipping timelines may vary depending on your location.
- Delays due to customs, natural disasters, or local courier disruptions are beyond our control.
- Customers must provide accurate delivery details to avoid failed deliveries.
3. Returns and Exchanges
Since we operate on a cash-on-delivery basis, returns or exchanges are handled on a case-by-case basis.
- Customers must notify us of defective or incorrect items within 48 hours of receiving the product.
- Approved returns must be unused and in original packaging.
- Shipping costs for returns may apply depending on the situation.
4. Limitation of Liability
Wren Files shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the purchase price of the product in question.
- We do not guarantee uninterrupted or error-free access to our website.
5. Intellectual Property
All content on this website, including text, images, graphics, logos, and product listings, is the property of Wren Files.
- You may not reproduce, distribute, or use our content without prior written permission.
6. User Conduct
Users are expected to use the site responsibly and respectfully.
7. Contact Information
If you have any questions or concerns about these terms, you can contact us at:
Email: [email protected]